make an online card payment

The quickest and easiest way is to pay online.

We accept MasterCard, Visa, debit and credit cards. You will need your surname and account reference number which you will find on any recent communication from us.

Please be aware that if you pay by credit card you may be charged a handling fee and interest by your card provider.

setup a payment plan online

We’ve made it easy for you to manage your account online so that you can get yourself back on the road to financial health.

Registering  for our customer portal allows you to see how much is left to pay, make a single payment and set up a payment plan, as well as a number of other helpful features. There are no minimum payments, register today and create a payment plan that works for you. 

call us

You can arrange a payment plan by calling us on 0333 999 7200* during the opening hours (listed to the right). Please have your bank details ready and we can help guide you through the process.

*All calls are recorded for training & quality purposes.

pay by phone

You can make a payment by calling us on 0333 999 7200*.  Outside of the opening hours (listed to the right), you can still make a payment via our automated system. 

internet banking or standing order payments

Please call us on 0333 999 7200* and we can provide the sort code and account number relevant to your account

an update on post and the processing of cheques

You can send us a cheque payable to Capquest Debt Recovery Limited to:

Capquest Group
Capella Building
60 York Street
G2 8JX

Please note that having implemented extra safety precautions across the operation (including the move to home working for our employees) we are in fact still able to regularly manage all post and correspond with customers as normal. 

Please also note that when submitting cheques there may be delays despite all post being processed regularly. We can accept payment in a number (more immediate) ways. Full details of which can be found here:

Please DO NOT send cash by post.

international payments

If you are outside of the United Kingdom please call us on +44 1252 765 421** during our opening times in the UK (listed to the right) or alternatively email us at

Please have your account reference number to hand when contacting us.

Call us

0333 999 7200*

(03 calls are charged at standard geographic rates)

opening hours:

monday to thursday
8:30am - 8pm

8:30am - 6pm

9am- 1pm

sunday and public holidays