Capquest Debt Recovery Limited Cookie Policy

Version 2.0 October 2021

Capquest Debt Recovery Limited (“CDR”) is committed to protecting you and any data (anonymous or otherwise) that we may collect about you online. The Cookie Policy below explains how we use cookies, why we use Cookies, and how this allows us to improve our services. It also tells you how you can manage what cookies are stored on your device. 

Like many other websites, we use "Cookies" to help us gather and store information about visitors to our websites. By using our website (via any device) you agree that our Cookie Policy applies, in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy. Any changes will appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to such changes.

What are Cookies?

A Cookie is a small file which asks your browser for permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. 

Cookies do different and useful jobs by gathering and remembering information about your preferences i.e. likes and dislikes. They allow web applications to respond to you as an individual and help the web application tailor its operations to your needs.

There are different types of cookies. All cookies are either session or persistent cookies, which are explained below:

Session or Persistent Cookies

  • Session Cookies last only for the duration of your visit to a web site and are deleted when you close your browser. They support tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality. 
  • Persistent Cookies last after you have closed your browser and allow a website to remember your actions and preferences. How long each Cookie remains on your computer’s hard drive varies and is specific to each individual Cookie. Where possible we set a maximum lifespan of 12 months for these types of Cookies. 

First and Third-Party Cookies

  • First party Cookies are those set by, or on behalf of, CDR’s website. These enable the website to run at an optimum level and enhance the user experience. They are also used to remember your preferences.
  • Third party Cookies are those which are set up by external companies or vendors. These Cookies are likely to be performance and targeting cookies, including analytics cookies to enable us to monitor and optimise our website.

Overall, Cookies help us provide you with a better website user experience, by enabling us to monitor which pages you find useful and which you do not. A Cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us, which will be captured by the Cookie on your hard drive. 

CDR use Session Cookies to identify which pages are being used, and for website use security purposes. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical and analysis purposes. These Cookies contain no personal information and are removed from your device once you leave the website. 

CDR use Persistent Cookies to allow us to analyse customer visits to our website. These cookies help us to understand how users arrive at, and use, our site so we can improve our service. CDR does not use Persistent Cookies to provide targeted advertising based on the browsing history of the device.

Cookies we use

To access CDR’s website, you must interact with our Cookie banner to ensure that you provide permission for us to use Cookies. 

You cannot interact with the website until you have accepted your Cookie preferences. This change was made to comply with the Information Commissioner’s Office (“ICO”) guidance. 

We have categorised the Cookies we use as follows:

  • Strictly Necessary Cookies: These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to a user’s actions, such as setting your privacy preferences, logging in, or completing online forms. You can set your browser to block or alert you about these cookies; however, some parts of the website will then not work. These Cookies do not store any personally information about you.
  • Functional Cookies: These Cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these Cookies, then some or all of these services may not function properly. The information these cookies collect is anonymised (i.e. it does not contain your name, address, account details, etc.).
  • Site Performance and Analytical Cookies: These Cookies allow us to count visits and traffic sources, so that we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information collected by these Cookies is aggregated and therefore anonymous; however, they may collect the IP address of the device used to access the site. If you do not allow the use of these Cookies, we will not know how customers use our online services and therefore, will not be able to monitor website performance.
  • Social media Cookies: These Cookies enable us to track visits to our website, and to share our feeds with you on our webpage. They also allow website users to share content with friends and networks. If the use of these Cookies is not accepted, website users may not be able to use or see these tools.
     

Cookie Name

Category

Description and Purpose

__RequestVerificationToken

Strictly Necessary Cookie

Anti-forgery token cookie used to prevent cross-origin request forgery.

ARRAffinity

Strictly Necessary Cookie

This cookie is used to monitor the volume of website user traffic, and to ensure visitor page requests are routed to the same server in any browsing session.

ASP.NET_SessionId

Strictly Necessary Cookie

This cookie is used in sites developed with Microsoft.Net and is essential for any ASP.NET site to function properly.

ASP.NET_SessionId

Strictly Necessary Cookie

This cookie is used in sites developed with Microsoft.Net and is essential for any ASP.NET site to function properly.

cookieInformed

Strictly Necessary Cookie

Used to inform user about Cookies and to enable the Cookie banner popup.

FedAuth

Strictly Necessary Cookie

To check user authentication. It is placed after user has authenticated.

XSRF-TOKEN

Strictly Necessary Cookie

(Security) To prevent cross site request forgery.

ai_session

Functional Cookie

This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.

ai_user

Functional Cookie

This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.

AWSALB

Functional Cookie

This Cookie is an Amazon Web Services load balancer cookie.

AWSALBCORS

Functional Cookie

This Cookie is an Amazon Web Services load balancer cookie.

JSESSIONID

Functional Cookie

This is a third party Cookie used to manage the website session

Login.EmailAddress.CWP

Functional Cookie

This Cookie is used to remember a user’s Username, if the user selects the “remember me” function. All information kept is encrypted. 

_clck

Site performance and analytical

Persists the Clarity User ID, unique to that site, on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

_clsk

Site performance and analytical

Connects multiple page views by a user into a single Clarity session recording.

_ga

Site performance and analytical

This Cookie registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat

Site performance and analytical

This Cookie is used by Google Analytics to read and filter (throttle) requests from bots.

_gid

Site performance and analytical

This Cookie registers a unique ID that is used to generate statistical data on how the visitor uses the website.

ANONCHK

Site performance and analytical

Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity does not use ANID and so this is always set to 0.

CLID

Site performance and analytical

Identifies the first time Clarity saw this user on any site using Clarity.

MR

Site performance and analytical

Indicates whether or not to refresh MUID.

MUID

Site performance and analytical

Set by Microsoft as a unique user ID. Enables user tracking by synchronizing the ID across many Microsoft domains.

SM

Site performance and analytical

Used in synchronizing the MUID across Microsoft domains.

By using CDR’s website, you agree that the Cookies described above can be placed on your device. However, you can block them by following the methods outlined below.

If you don’t want to accept Cookies; and how to remove Cookies

You can change the settings on your internet browser to accept all Cookies, to notify you when a Cookie is set, or not to receive Cookies at any time.

By switching cookies off (except for Strictly Necessary Cookies which are always enabled) you may lose some functionality, and some services may not be able to be provided to you. Furthermore, you will prevent us from obtaining valuable analytics information that helps us improve the content and functionality of our website.

If you want to delete any Cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. 

For further information about Cookies, plus help concerning how to disable and delete them, please go to All About Cookies or Introduction to cookies | About Cookies 

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