We work with over 1,000 customers every day to help them find a payment plan suited to their circumstances.
Settling your account may seem unachievable and intimidating. However with more than 25 years of experience, and working with over 1,000 customers every day, we pride ourselves in placing customers like you at the heart of our business.
If you have been contacted by us, it is important to call us so we can understand your circumstances and help you improve your financial situation. Ignoring the problem can often make it worse in the long run.
There are also a number of organisations who can provide additional support or further information about your financial situation.
For help and support about making a payment, or if you have any queries about your account, please contact us or check our FAQ page.
We always strive to provide our customers with the best service and to ensure all of our customers are treated fairly. We accept, however, that sometimes things go wrong, which is why we have a robust complaint resolution process in place. We regularly report on the volume of complaints received to the FCA. View the data in relation to complaints we received between 1 July 2020 and 31 December 2020 (pdf).