We understand everyone’s circumstances are different and people can experience difficulty with their financial commitments for a number of reasons. From the feedback we've received from customers, just by calling us and talking through the situation can take a weight of your shoulders.
Due to FCA regulations, we can’t give you financial advice about how to manage your credit – but we're here to help you create a real and attainable solution.
We would urge anyone who is having concerns, or if it all feels too much, to contact one of the organisations listed below. They will be able to offer you sympatheic, helpful and free advice. We'd also recommend you contact us as well, as we can review your payment plan to make it more manageable.
If you have any additional questions about credit or you want to speak to a third party, below is a list of organisations that you can approach:
Financial support charities
- StepChange Debt Charity
- Citizens Advice Bureau
- The Money Advice Trust - National Debtline
- The Money Advice Service
- Money Advice and Budgeting Service (Ireland)
Personal advice websites
Credit reference agencies
The companies below allow you to check your personal credit record and score for a small fee. These companies also supply us with your contact details, so it is important to make sure all of the information they have is correct.
For further support about making a payment, or if you have any queries about your account, please contact us or check our FAQ page.
ways to pay
We offer a range of payment options suited to our customers' changing needs.
why you should contact us
By working together we can find the right outcome for you to get back on the road to financial recovery.
why we've contacted you
We've contacted you because we are now responsible for an overdue account that may be linked to you.