Important information


Supporting our customers following the impact of COVID 19 remains paramount.

We understand that the financial strain associated with the virus outbreak, may affect some of our customers. With this in mind, we would like to update our customers with regards to options available to you if you have been affected.

In line with the FCA guidance on the treatment of customers finding themselves in financial difficulty due to the current situation, we are able to offer customers with forbearance options to help them through this difficult period. You can find detailed information about the FCA’s temporary financial relief for those affected by coronavirus here.

Capquest operates as a debt collections agency, managing outstanding financial commitments on behalf of our clients. Our goal is to understand the individual needs of our customers, finding the most suitable solution for the repayment of their outstanding debt(s). As your credit agreement has been previously terminated, your payments are informal, and we are able to agree them based on your affordability. This means, that we are able to be flexible around your circumstances and if you have been affected by coronavirus, we can agree informal payment holidays or repayments in line with what is affordable to you.

If you have been impacted by coronavirus, please contact us and we will be able to provide you with a solution suitable to your current circumstances.

why we've contacted you

We've contacted you because we are now responsible for an overdue account that may be linked to you.

free and independent advice

To stay financially healthy you need to know where to find help and support in managing your money.

why you have received a refund communication

We identified your account is currently in credit due to an over-payment or a balance adjustment. Please read more for information around claiming your refund.