Our goal is to help you repay the amount you owe, and to ultimately boost your financial health. Whether you're paying off the balance of a now defaulted debt, or repaying on an account that's active and has a current Credit Agreement - we're here to support you.
We also understand that the pandemic, and now the cost-of-living crisis may be affecting your finances. Not sure who to speak to? Take a look at our Support Tools summary for links to online help and advice.
Recent Customer Updates:
Koyo Loans. Capquest has been appointed to service Koyo Loans, on behalf of Koyo Finance 1 Ltd. On 3rd July 2023, Koyo emailed its customers with an update about their loan - letting them know that as of 14th July, Capquest will now be managing the accounts, and that each customer will receive a 'Notice of Assignment' letter in the post. For more information about this update, click here.
Capquest is now part of Intrum Group. You may receive a letter from us, letting you know we’re now managing your account as of 1st June. This will either be what’s known as a ‘Notice of Assignment’ or a ‘Change of Permissions’ communication. We’ve prepared some helpful FAQs on this. Read more, here.
It’s really important that we’re aware of any recent changes to your personal or financial circumstances, which may affect your ability to repay your balance. Please read the communication we’ve sent you, or call us back if we’ve tried to reach you by phone.
Your account may be in credit because of an overpayment or a balance adjustment. Please read the message or letter we've sent you so we can process your refund correctly
