important information: COVID-19

We are continuing to monitor all developments and initiatives of the Health and Safety Executive and Government closely.

Our agents and support staff are now working remotely to protect their safety and ensure correct preventative measures. To help us continue to support your account, we ask that you keep us updated of any changes to your current financial position.

Important: should you experience any delays in service due to an increased volume of calls, please email us at or click here to access the customer web portal.

Payment Methods; Your Options

If you normally make your payments via Pay Point, Cheque and / or Postal Order, here are some alternative ways for you to pay:

Register and manage your account online via our Customer Web Portal, and pay in your own time, choosing an amount that suits you

Pay by debit or credit card. This is quick and easy, and allows for one-off, affordable payments

You can also set up an ongoing direct debit for peace of mind and consistency. All you will need is your bank account number and sort code.

why we've contacted you

We've contacted you because we are now responsible for an overdue account that may be linked to you.

free and independent advice

To stay financially healthy you need to know where to find help and support in managing your money.

why you should contact us

By working together we can find the right outcome for you to get back on the road to financial recovery.

why you have received a refund communication

We identified your account is currently in credit due to an over-payment or a balance adjustment. Please read more for information around claiming your refund.