customer contact

If you would like to know more about how we can help you, please contact us using the following methods:

Phone: 0333 999 7200*
Fax:  0333 999 7299*

All calls are recorded for training & quality purposes.

So that we can deal with your query quickly and efficiently, please be sure to include your account reference number on your email.

An update on the management of Post within our office(s)

Having implemented extra safety precautions across the operation (including the move to home working for our staff) we are in fact still able to regularly manage all post and correspond with customers as usual. Please ensure that your full name, post code and account number(s) are included within your email. Please also note that when processing Cheques and post as normal, there may be delays with the actual processing of Cheques. With this in mind we encourage customers to use alternative payment methods where possible; full details of which can be found here:

request a call back

If you are a Capquest customer and have your reference number then you can use our automated callback facility to schedule a call at a time and date that is convenient for you.

As part of our service we use Caller ID, so you will always know if we've tried to contact you by phone. For more information take a look at the FAQ, 'why have you been contacted by us', which includes the list of numbers we use. 

request a callback

pay by phone

You can make a payment by calling us on 0333 999 7200*.  Outside of the opening hours (listed to the right), you can still make a payment via our automated system. 

internet banking or standing order payments

Please call us on 0333 999 7200* and we can provide the sort code and account number relevant to your account

pay by post

You can send us a cheque payable to Capquest Debt Recovery Limited to:

Capquest Group
Capella Building
60 York Street
G2 8JX

Please clearly write your Capquest account reference number (you can find this on any communication from us) on the reverse of your payment.

Please DO NOT send cash by post.

international payments

If you are outside of the United Kingdom and want to make a payment then please call us on +44 1252 765 421** during our opening times in the UK (listed to the right) or alternatively email us at

Please have your account reference number to hand when contacting us.

career contact

We understand that our people are fundamental to our business, and we are committed to recruiting talented individuals who share our values.

If you are interested in starting or developing a career in the financial services sector, or would like to know more about working with us and how to apply for a position, please view our careers section

We want to know how you think we are doing. If you have any thoughts or feedback, email us at:

Call us:

0333 999 7200*

(03 calls are charged at standard geographic rates)

opening hours:

monday to thursday
8:30am - 8pm

8:30am - 6pm

9am - 1pm

sunday and public holidays