get in touch

Hello from Capquest. Need support? Here's how to reach us:

Call us: 0333 999 7200*, or atart a Live Chat by logging into your online account: portal.capquest.co.uk/Login

Are you in need of some extra support when contacting us? Here’s some things to consider which you may find useful:

1: SignVideo

We’ve partnered with Sign Video so you can get in touch with us via a British Sign Language (BSL) interpreter. When using ‘SignVideo’, you will be communicating with a third-party interpreter who would interpret verbally your information to us. Any information we receive will be managed in line with our Privacy Policy, and it’s important to note that video calls are not recorded, but that voice calls between an interpreter and our team will be.

You may also be required to go through some basic account verification before using the service, so please have your Account Reference Number ready (this can be found on previous communications sent from us).

2: Relay UK app
If you're deaf, hard of hearing, or have a speech disability, you can call us using the Relay app. Simply download the app to get started.

3: We’re able to provide alternative accessible formats for all communications, including statements and regulatory notices. Formats available are braille, large print, and audio.

Please contact the team if you’d like us to update the system to ensure you receive future communication in a way that suits your needs.

We aim to ensure that our website and online payment portal are both compatible with screen readers and other assistive technology, and our content is always designed to be clear, concise, and jargon-free.

*all calls are recorded for training & quality purposes

Message the team using 'Live Chat'

During opening hours, our team are here to support you in real time. You won't be speaking to a bot once we've identified your account - so simply login to your online account and send us a message to get started. 

Click on the Live Chat icon when you're ready to chat.

Hello from Capquest. As of 14th July 2023, Capquest is now servicing your loan on behalf of Koyo Finance 1 Ltd.

Need support? Here's how to reach us:

Call us: 0333 999 8140* (Monday to Friday, 9am - 5:30pm)
Email the team: customers@koyoloans.capquest.co.uk

*all calls are recorded for training & quality purposes