How we can support you
We listen to your needs, working out the most affordable way to repay your account with us.
We fact-find with you, getting into the detail of of your current financial sitiuation.
We provide numerous repayment options, such as online payments via your own unique account, direct debit, standing order, continous card payment, cheque and automated telephone line.
We keep our communications simple and clear - never wanting to confuse you or make repaying your debt any harder than it needs to be.
Treating customers fairly (TCF)
We're strong supporters of the Financial Conduct Authority TCF principles.
Our support agents aren’t incentivised on money collection. Instead, our contact centre team ethos is centered around how we support every individual person that calls in.
Each call is monitored to ensure quality of service, and a positive outcome for the person on the other end of the phone.