Our approach is based on understanding that everyone’s circumstances are different.
We believe in the importance behind the Treating Customers Fairly (TCF) principles, and we do our best to ensure your needs are at the heart of our business. We invest in systems and software to analyse behaviours, all with the goal of helping to reduce your balance and boost your financial health.
Speaking with the team
When you get in touch you'll speak with trained support agent, who'll firstly talk about the balance on your account and the options available to support its repayment.
They'll talk you through repayment options, and will also ask you to complete an income and expenditure summary, to assess what's coming in and what's going out every month - so you're not left feeling the pinch when repaying this balance.
We'll never ask you to repay more than you can afford.