We accept MasterCard, Visa, debit and credit cards. We'll ask you to confirm your surname and your account reference number when we process the payment.
Your account reference number can be found on a recent letter or email we've sent to you.
Note that if you pay with a credit card you may be charged a handling fee and/or interest by your card provider
setup a repayment plan online
The easiest way to set up a repayment plan is online. Your account can be managed round the clock, and whilst there, you can also explore repayment options that best suit your current financial circumstances.
Remember, if you'd prefer to speak with the team about a repayment plan, you can call us on 0333 999 7200
over the phone or using our automated payment line
Call the team on 0333 999 7200*. Outside of the opening hours (listed to the right), you'll be prompted to make a payment using our automated system.
internet banking or standing order payments
Please call us on 0333 999 7200* and we can provide the sort code and account number relevant to your account
Send a cheque payable to: Capquest Debt Recovery Limited, to the following address: Capquest, Capella Building, 60 York Street, Glasgow, G2 8JX
When submitting cheques there may be delays despite all post being processed regularly. Please DO NOT send cash by post.
If you're calling from outside of the UK call us on +44 1252 765 421**
we're ready to talk with you
monday - thurday, 8:30am to 8pm
friday, 8:30am to 6pm
saturday, 9am to 1pm
we're closed sunday and public holidays but remember you can still access your account online, 24/7