We're here to support you with the repayment of your balance
Settling your account may seem unachievable and intimidating at first, but with more than 25 years experience in debt management, our team are trained to make talking about money that little bit more manageable.
If you've recently received an SMS, an email or a letter from us, and we've asked you to get in touch - please do. It's important that we know more about your current financial position, so we can work out the best way to help you repay.
Ignoring debt can often make it worse in the long run - so if you’re not ready to speak with us directly, remember that you can always manage your account online.
There are also a number of organisations who can provide additional support or further information about your financial situation.
For extra help understanding some key terms which could be used in relation to your account, you may find StepChange’s 'Glossary' a useful read. Take a look through by clicking here
We always strive to provide our customers with the best service and to ensure all of our customers are treated fairly. We accept, however, that sometimes things go wrong, which is why we have a robust complaint resolution process in place. We regularly report on the volume of complaints received to the FCA. View the data in relation to complaints we received between 1 June 2022 and 31st Dec 2022 (pdf).