Cost of living worries? We’re ready to support you.
There’s no question that the rising cost of living and the current economic climate are topics of conversation we’re all having right now, and something we’re hearing about every day in the media. You may be impacted as a result of these things, perhaps worrying about money, or considering compromises to stay on top of your financial commitments.
We understand that talking about money can feel stressful and overwhelming - so if you’re struggling with priority payments, not sure who to speak to, or what repayment options are available to you – we’re ready to support you and encourage you to please get in touch.
• Login to https://portal.capquest.co.uk/Login and start a Live Chat with a member of the team. If we’re not online, you can message the team using your Secure Inbox
• Arrange a Callback at a time and on a date that suits you. Login to your account and choose the Callback option
• Call us. Speak in complete confidence with our trained support agents on 0333 999 7200
For further focus on the cost of living conversation, we’ve detailed a list of free, online sources of information below – and created a ‘Support Tools’ summary that may be of use. You might’ve already heard of some of the organisations we’ve called out, but we recommend taking a look and reaching out if you have any questions.
Free Money, Debt and Mental Health Advice Organisations:
Money Helper is a free service provided by the Money and Pensions Service (government sponsored) where you can receive money and pensions guidance. It’s a hub of information and provides content which you might find helpful – like ‘talking to your creditors’, understanding how energy price increases may impact you or how to deal with debt. You can also find information about government benefits and schemes offering help for customers impacted by the cost of living crisis, how they work and whether you may be eligible. For example, you can find information about ‘Warm Home Discount’, ‘Cold Weather Payments’ , and other support packages.
StepChange Debt Charity is a charity offering debt advice and debt solutions – such as debt management plans and insolvency solutions. By contacting them and explaining your situation, they will help you explore your options and choose a solution which will best suit your circumstances. They also provide information about debt , how to manage and understand it.
National Debt Line is a charity offering free and independent advice over the phone and online. They offer a ‘Digital Advice Tool’ which gives you access to instant and tailored advice. They also have a ‘Cost of living library’ on their website where you can find useful information about money management and help available to you if you are struggling with payments.
Mental Health and Money Advice offers support and advice on the cost of living as well as the impact on mental health. Money can be a big influence on our mental health, and it’s important we know who to talk to.
Contacting organisations for support
Please be reassured that when you speak with any of the organisations we've signposted for financial advice, it is completely confidential and will not impact your credit score.
For more financial support, take a look at:
- Citizens Advice Bureau
- The Money Advice Trust - National Debtline
- Money Advice and Budgeting Service (Ireland)
Not sure how to check your credit score?
Some companies offer a free credit check service, whilst others may need a subcription fee. Check with your bank first, as most banking apps now have a free check as part of their service:
For further support and to see what other people in a similar situation may have already asked, please take a look at our frequently asked questions.
ways to pay
reduce your balance by direct debit, continuous card payment, standing order, or with a one-off payment.
get in touch
why we've contacted you
we're trying to reach you to talk about your account.
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