home / who we are / our approach / corporate governance and compliance

corporate governance and compliance

We challenge ourselves to achieve high regulatory standards through traditional quality assurance.

We challenge ourselves to achieve high regulatory standards through quality assurance.

Our internal audit team ensures we continually push ourselves towards this goal.

FCA regulations

As part of the Financial Conduct Authority (FCA) regulation process, we use our management team’s significant experience in financial regulation to develop an approach, set of values and culture that ensures customers’ rights are protected. We consider the updated FCA regulatory changes that came into place on 1 April 2014 to be our minimum standard and we strive to set best practice in the industry.

We're also members of the Credit Services Association and we are actively involved in addressing key industry issues such as wrongful identification and  inaccurate data.

Data Security

We take our responsibility to keep our customers’ personal information secure and private seriously. We seek to ensure our systems are compliant with the highest possible standards and pride ourselves on our integrity.

Under the Data Protection Act you have the right to obtain a copy of the personal information that Capquest has about you. If you would like to request a copy of your file, please write to us confirming your request, known as a Subject Access Request and enclose an administration fee of £10.00.

Credit Services Association (CSA)

The CSA is the trade body for our industry and we take a leading role on a number of key committees to ensure customers are central to our business and our industry. To find out more about the CSA and the CSA Code of Practice go to their website for more information.

Operating details

We abide by regulatory standards and operate in a manner that we believe is ethical. Below are the details of our licence and registration numbers:

  • Capquest Debt Recovery ICO registration number = Z7224604
  • Capquest Debt Recovery Companies House number = 03772278

Capquest Debt Recovery Limited, Capquest Investments Limited and Capquest Investments 2 Limited are authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006). Capquest Mortgage Servicing Limited is authorised and regulated by the Financial Conduct Authority.

ways to pay

We offer a range of payment options suited to our customers' changing needs.

make payment

contact us

There are a range of ways to get in touch with us.

find out more