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why we are contacting you

We know receiving a message from us may be daunting and you may have lots of questions. But we are here to help you.

You’ve been contacted by us because we have acquired an account in your name, or we’ve been asked to manage your account by one of our clients who are all credit providers.

Our clients include banks, mortgage and loan firms, utility companies and mobile phone companies.

Our normal process is to contact you by letter, and then after several days, we will call you if you haven’t contacted us. We might also SMS text you or send you an email if those details have been supplied to us by your credit provider, or by a reputable third party such as the credit reference agencies.

During the initial call, we will talk to you to understand your situation and to help you create a manageable and affordable solution. We will also discuss your preferred contact method.

We understand that it’s not always easy to talk about your financial situation, however ignoring the problem can often make matters worse. Our team are here to help and talk through any concerns or queries you may have.

If you’re not comfortable speaking to us directly then you can register for our customer portal where you can manage your account online. You can also contact us by email or by letter.

We believe that by taking time with you to understand your situation we can develop a payment plan that will allow you to become debt-free sooner than you may think.

It is your responsibility to contact us in order to settle your account, and this will help your long-term financial health. If you call us we can help you find a way to resolve your issue. To read more, visit why you should contact us.

ways to pay

We offer a range of payment options suited to our customers' changing needs.

make a payment online find out more

contact us

There are a range of ways to get in touch with us.

request a callback find out more