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information and support

We work with over 1,000 customers every day to help them find a payment plan suited to their circumstances.

Settling your account may seem unachievable and intimidating. However with more than 25 years of experience, and working with over 1,000 customers every day, we pride ourselves in placing customers like you at the heart of our business.

If you have been contacted by us, it is important to call us so we can understand your circumstances and help you improve your financial situation. Ignoring the problem can often make it worse in the long run.

If you’re not comfortable speaking to us directly then you can register for our customer portal where you can manage your account online. You can also contact us by email or by letter.

There are also a number of organisations who can provide additional support or further information about your financial situation.

For help and support about making a payment, or if you have any queries about your account, please contact us or check our FAQ page.

We always strive to provide our customers with the best service and to ensure all of our customers are treated fairly. We accept, however, that sometimes things go wrong, which is why we have a robust complaint resolution process in place. We regularly report on the volume of complaints received to the FCA.  View the data in relation to complaints we received between 1 January 2017 and 30 June 2017 (pdf).

ways to pay

We offer a range of payment options suited to our customers' changing needs.

make a payment online find out more

contact us

There are a range of ways to get in touch with us.

request a callback find out more