If, after a final response from us, you do not feel that your complaint has been dealt with satisfactorily, then you may contact the following organisations:
Credit Services Association (CSA)
2 Esh Plaza
Sir Bobby Robson Way
Great Park Newcastle Upon Tyne
Phone: 0191 217 0775
The Information Commissioner’s Office (ICO) oversee the Data Protection Act 1998 and will be able to investigate a complaint relating to your personal data.
The Information Commissioner's Office
Phone: 08456 306060
The Financial Ombudsman Service is there to act as an impartial adjudicator.
The Financial Ombudsman Service (FOS)
Phone: 0300 123 9123
(calls to this number cost no more than calls to 01 and 02 numbers)
Phone: 0800 023 4567
(calls to this number are now free on mobile phones and landlines)