customer stories

Here are some stories from our customers and how we've helped them.

“I was worried about calling you, after being made redundant I have been unable to keep up with my bills and really don’t have any spare money to get myself out of this situation. Sam was able to direct me to some organisations who can help, and I will be back in touch soon to decide what to do”
“I was unaware that I had an outstanding balance due to moving a number of times in recent years. When I did receive your letter I contacted your office and we were able to confirm where this balance had originated from. I am really happy to say that your customer support team were really helpful – I was stunned. I have been genuinely impressed with Capquest's customer service, speed and overall human touch that has been shown in dealing with my matter”
“I am a single parent working full time so I don’t have time to sort these things during the day. I was really pleased to find that I could make my payment on the website. This makes it a hassle free process for me – great!”
“I really didn’t know what to do, my ex partner had used my details to open a mobile phone contract and I had received letters from you for this. When I finally phoned to explain I was so relieved to speak to Sam who took the time to understand my situation, he explained clearly what I needed to do next and put my mind at rest that this situation could be resolved – what a relief!!”
“This is a really stressful time for my wife and I as we try to secure a re-mortgage on our property, whilst doing so we discovered that we had a default on our credit file. Cameron was able to clearly explain what the default was for and what our options were, although the default is still in place we feel back in control knowing that we are now doing something about it. Thank you!”

More customer stories

contact us

There are a range of ways to get in touch with us.

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ways to pay

We offer a range of payment options suited to our customers' changing needs.

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why we've contacted you

We've contacted you because an unpaid or overdrawn account has been linked to you by one of our clients.

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need information and advice?

To stay financially healthy you need to know where to find help and support in managing your money.

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why you should contact us

We know being contacted by us can be daunting but we want to get you back on the road to financial recovery.

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