Our highly trained customer service teams can help meet everyone’s individual needs.
We have various ways to help you with your account.
If you want to know more about how we can help you, please contact us on:
0333 999 7200*
0333 999 7299*
All calls are recorded for training & quality purposes.
So we can deal with your query quickly and efficiently, please be sure to include your customer reference number on your email.
We are changing how we do business.
We want to know how you think we are doing. If you have any thoughts or feedback, our CEO, Helen Ashton wants to hear from you.
Email Helen: firstname.lastname@example.org
Have we tried to contact you?
Capquest may contact you about your account. As part of our service we use Caller ID, so you will always know if we've tried to contact you by phone. We also list our customer line numbers so you can check if we have tried to contact you by phone.
If you have been contacted by us, please call us or email us back as soon as possible.
Monday to Thursday
8.00am - 9.00pm
8.00am - 7.00pm
9.00am - 2.00pm
If you are an existing commercial client, or are interested in learning more, please contact us on:
0844 248 9700**
*Calls are charged at the same rate as a standard landline call when dialling from a fixed line. Calls to this number are also accepted as part of inclusive call minutes from most major mobile phone operators.
**Calls to this number are charged at 10 pence per minute including VAT from a BT landline, calls from other networks and mobile operators may vary.
Monday to Friday
8.30am - 5.00pm
* Calls are charged at the same rate as a standard landline call when dialling from a fixed line. Calls to this number are also accepted as part of inclusive call minutes from most major mobile phone operators.
Capquest Debt Recovery Limited, Capquest Investments Limited and Capquest Investments 2 Limited are authorised and regulated by the Financial Conduct Authority
for accounts formed under the Consumer Credit Act 1974 (amended 2006)
Capquest Mortgage Servicing Limited is authorised and regulated by the Financial Conduct Authority