How often will I get a statement?
I have made a payment and it does not show on my statement.
I pay a debt management company but can’t see these payments on the statement.
I am still paying the original lender. What should I do?
What happened to the payments I made to the original lender since CapQuest acquired the account?
How do I make a payment?
Why does my statement not show 12 months of payments/transactions?
Why is the original lender not sending me statements?
How is interest calculated on my account?
If I make an arrangement to pay will I still be charged interest?
I have a dispute on my account, what do I do?
Why have I received a statement when I have disputed my account?
Why is the original lender not sending me statements?

CapQuest Investments Limited acquired the debt and is now the owner of the account.   Statements are sent from the company who have been assigned the right to the debt, and during this period are required to send statements.

23 May 2013
10:58
General Information:
  • Offices in:
    • Fleet, Hampshire
    Glasgow, Scotland

  • Solicitors:
    • England/Wales: HL Legal
    Scotland: Nolans
  • Field Agents:
    • ScotCall Limited
    Opening Hours:
    8.00am - 9.00pm - Monday to Thursday
    8.00am - 5.00pm - Friday
    9.00am - 2.00pm - Most Saturdays

    All calls are recorded for quality and training purposes.

    Click here for the Credit Services Association (CSA) Code of Practice