Why am I receiving a statement?
I have made a payment and it does not show on my statement.
I pay a debt management company but can’t see these payments on the statement.
I am still paying the original lender. What should I do?
What happened to the payments I made to the original lender since CapQuest acquired the account?
How do I make a payment?
How often will I get a statement?
Why does my statement not show 12 months of payments/transactions?
Why is the original lender not sending me statements?
How is interest calculated on my account?
If I make an arrangement to pay will I still be charged interest?
I have a dispute on my account, what do I do?
Why have I received a statement when I have disputed my account?
Why am I receiving a statement?
As a consequence to some recent changes to UK Credit Services we are required to send you a statement in 2009.   This is the first statement that you will have received from us but you will now receive these annually.
08 September 2010
14:07
General Information:
  • Offices in:
    • Fleet, Hampshire
    Glasgow
    Twickenham, Middlesex
    Cape Town, South Africa

  • Solicitors:
    • England/Wales: HL Legal
    Scotland: Nolans
  • Field Agents:
    • ScotCall Limited
    Opening Hours:
    8.00am - 9.00pm - Monday
    8.00am - 8.00pm - Tuesday to Thursday
    8.00am - 5.00pm - Friday
    9.00am - 2.00pm - First and last Saturday of the month

  • All calls are recorded for quality and training purposes.

  • All numbers are charged at National Call Rates.